Costa Rica TreeHouse Lodge Privacy Policy

This Privacy Policy describes how Costa Rica TreeHouse Lodge (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our website (the “Site”) or make a reservation with us.

Information We Collect

We collect several types of information from and about users of our Site and guests who make reservations with us:

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, mailing address, and passport information (for reservations).
  • Usage Data: This includes information about your activity on the Site, such as the pages you visit, the time and date of your visit, and your IP address.
  • Reservation Data: This includes information related to your reservation, such as your arrival and departure dates, the number of guests, and any special requests you make.

How We Collect Information

We collect information from you in a variety of ways, including:

  • Through the Site: When you browse the Site or make a reservation, you may provide us with personal information.
  • Through Inquiries: If you contact us with a question or request, we may collect your name, email address, and other information you provide.

How We Use Your Information

We use your information to:

  • Process your reservations and provide you with the services you request.
  • Send you confirmation emails and other communications related to your reservation.
  • Respond to your inquiries and requests.
  • Send you marketing communications, such as newsletters and promotions (with your consent).
  • Improve the Site and our services.

Disclosure of Your Information

We may disclose your information to third-party vendors who provide services to us, such as booking agents or payment processors. We will only disclose your information to these vendors to the extent necessary for them to provide their services.

We may also disclose your information if we are required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process.

Data Security

We take steps to secure your information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is ever completely secure. We cannot guarantee the security of your information.

Your Choices

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.

Children’s Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes to this Privacy Policy on the Site.

Contact Us

If you have any questions about this Privacy Policy, please contact us.